An application is considered misrepresented if it significantly differs from the description, documentation, or preview provided at the time of purchase.
If accurate and complete information regarding the application’s features or functionality was not provided, and the application is found to be misrepresented, Ai Chillies will issue a refund to the buyer.
If an application does not perform as described and the issue:
Cannot be easily fixed, and
Would have reasonably affected the buyer’s decision to purchase
then the buyer is eligible for a refund.
If the issue can be resolved, Ai Chillies will release a fix or update promptly. If the problem remains unresolved, a refund will be issued.
If an application contains a security vulnerability that:
Poses a risk to users or data, and
Cannot be resolved within a reasonable timeframe
Ai Chillies will issue a refund.
Where possible, we will prioritize fixing the issue through an update. If the vulnerability cannot be promptly addressed, a refund will be provided.
If Ai Chillies commits to providing application support or a paid support package and fails to deliver the support as described in the applicable support policy, the buyer will be eligible for a refund of the related support fees.
Refunds will not be issued in the following circumstances when the application or service has been accurately described, is functioning correctly, and meets stated requirements:
The buyer no longer wants the application after purchase
The application does not meet personal expectations
Dissatisfaction with the current feature set
Change of mind after purchase
Accidental or mistaken purchase
Lack of technical knowledge or skills to use the application
Refund requests made as a goodwill gesture
Issues caused by third-party services or APIs (including WhatsApp, Meta, or other providers)
Requests made after 14 days from the purchase date
Ai Chillies reserves the right to issue a refund at its sole discretion, even without a formal request from the buyer.
In the event of a forced refund, access to the application, license keys, purchase codes, and any associated support services will be immediately revoked.
To request a refund (if eligible), the buyer must:
Submit a support ticket through the official Ai Chillies support channel
Provide valid purchase details and a clear explanation of the issue
Refund requests submitted through informal channels will not be considered.
If a refund request is approved:
The refund will be processed by Ai Chillies within 2 working days of receiving the valid support ticket
Once processed, refunds will be credited to the original payment method within 3–10 business days, depending on the buyer’s bank or payment provider.
